Click here to skip navigation

1. What is Service Enterprise?

Points of Light Service Enterprise logo

Maine Commission for Community Service logo





The Bottom Line

A Service Enterprise is an organization that doesn’t just engage volunteers, but operates with a culture of volunteerism that enables it to fundamentally leverage volunteers and their skills to achieve its social mission. These high-performing organizations have deeply integrated volunteers into their strategic plan and day-to-day operations, thereby allowing them to reduce costs and increase efficiency and effectiveness in providing services to fulfill their mission.

A Service Enterprise Hub leads cohort(s) of organizations through a prescribed training and coaching process to build their capacity to operate in this way.

The goal of the Service Enterprise Initiative is to strengthen the capacity of organizations to strategically and effectively engage volunteers to address community needs.


Increase Your Capacity and Impact with Skilled Volunteers

Ultimately, becoming a Service Enterprise  organization will give you the ability to look at internal staff capacity in a new way and leverage skilled volunteers to expand that capacity to achieve your mission. 

A nationally certified Service Enterprise  organization typically benefits from:

check mark Outperforming similar organizations on all measures of organizational capacity

check mark Increased human resource capacity with limited additional expense

check mark Significant increase in volunteer hours contributed annually

check mark  Retooled operations that intentionally use skilled volunteers

check mark  Community needs better addressed through organizational growth

check mark  Ability to take programs to scale

The Maine Commission for Community Service and Service Enterprise Trainers help organizations realize these benefits through assessment, training, and coaching.


Click here to watch this short introductory video on Service Enterprise in Maine:

Service Enterprise in Maine







Upcoming Service Enterprise Cohorts

The Maine Commission for Community Service is facilitating two upcoming Service Enterprise training series, one in Aroostook County and one in the Midcoast region. Each session will be hosted at alternating participating agencies. Contact Michael Ashmore for more information.

Aroostook County:
September 18, 2018 – Laying the Foundation
October 2, 2018 – Building the Support
October 16, 2018 – Creating Sustainability 
October 30, 2018 – Moving to Success

The cohort to be held in the Midcoast Region has yet to have specific dates agreed upon, but will occur in Winter/Spring 2019.


Interested in Service Enterprise certification?

Your nonprofit can access innovative training and consulting support to become a Service Enterprise  and achieve results similar to those outlined above.  Through a multi-month engagement with a local Service Enterprise Hub  or the Maine Commission for Community Service, your nonprofit organization will move through a change management process that will result in more effectively leveraging the time and talents of volunteers and lead to greater impact.

 Your organization will receive:

check mark A thorough assessment of your existing organizational capacity and volunteer engagement practices

check mark Up to 16 hours of training to assist in re-tooling the roles and ways in which your organization engages volunteers

check mark Individualized consulting to address unique organizational opportunities and challenges

check mark National certification signifying your organization's commitment to ensuring that the time and talent of volunteers are appropriately leveraged to meet the social mission of your organization


Ready to get started?

For more information about how you can become a Service Enterprise  or receive a national certification for Service Enterprise , contact:

In Penobscot County:  
Shirar Patterson, United Way of Eastern Maine, (207) 941-2800
Janelle Wouristo, United Way of Eastern Maine, (207) 941-2800

In Franklin County:
Lisa Laflin, United Way of TriValley Area, (207) 778-5048 

In York County: 
Jason Ketterick, United Way of York County, (207) 965-3359
Michelle Surdoval, York Community Service Association, (207) 351-8234

For all other counties in Maine: 
Maryalice Crofton, Maine Commission for Community Service, (207) 624-7792
Michael Ashmore, Maine Commission for Community Service, (207) 624-7792
Pam Zeutenhorst, Envision Prosperity, (207) 356-0073
Anne Schink, ABS Consulting,  (207) 799-3312